Hi everyone -

I wanted to stop in and bring you some news about the connection problems many players experienced this morning on the Lineage servers. As announced earlier, it was an ISP-related problem - and in a few minutes, I'll be posting a news announcement about maintenance to fix the problem. As several players noted, this affected other sites on the Internet, and not just the Lineage servers. But it did have disastrous effects for some players who were online this morning.

We've been reading the posts today - here and on other boards - and we've spent most of the day working on a way to deal with the situation. Primarily, we've been exploring how to restore experience to those players who died as a result of the disconnect. Our QA and Operations teams have been working out all sorts of scenarios, and the end result is that while we could do it, we can't do it without causing problems for some of the characters that would affect their future character development. We don't think that's acceptable, and we expect you wouldn't either.

So, what can we do? There are a few other things we're considering. And we're still working here in Austin and testing things out. We won't be restoring experience, but we are going to do something. And we didn't want you to spend the evening tonight thinking we were unaware or not working on it.

We'll make a news announcement in the morning with details about what we have planned.

-Susan "Leilo" Kath