Many customers provided us with feedback that they were finding it inconvenient to use a unique User ID for the Support site. To make things easier, we have set up the Support site to ask for an e-mail address, rather than a separate User ID.

To remedy this, we have renamed "Support User ID" to "E-Mail Address" and ask that all customers enter their e-mail address when first using the Support tool.

If you already have created a "Support User ID", you may continue to use that ID to access the support site. However, if you would like to change that ID to your e-mail address, please do the following:

• Go to the Support website.
• Click on "My Stuff."
• In the Returning Users area, enter your current "Support User ID" in the "E-Mail Address" box, as well as your support site password and click Login.
• Click on "Account Profile."
• In the "Account" section, go to the "E-Mail Address" field and change your current ID to your current e-mail address.
• Check your e-mail address in the "Contact Information" section as well. Update the "E-Mail Address" field if it is incorrect.
• Click "Save Changes."

Note! The E-Mail Address field is CASE SENSITIVE. This means that nobody@networkname.com is not the same as NoBoDy@NetWorkName.com. If your e-mail provider does not require your e-mail address to be case sensitive, you may want to consider entering your e-mail address in lower case.

You are still free to use a unique User ID if you like, but remember this when the system asks for your e-mail address.