The guidelines to remember before starting:

1. Post only two questions. There are bound to be repeats, and we are only taking about a dozen or so.
2. The questions need to be directed toward the subject person and their duties. This isn't the same as the Veteran Questions, since it is not to answer specific gameplay questions. It is a chance for you to interact with this particular person and ask them something about their duties / position / department.

The question thread will be closed on 10/15/02.

This session's subject is the US Live Team Support Manager, Rock (a.k.a. John Erskine). John Erskine is the Manager of Customer Relations for NCInteractive, and his team is in charge of all aspects of Lineage Customer Support. The Lineage Support department provides in-game support, out-of-game support, account support, tech support, and account administration.

The Q & A thread where you should post your questions can be found at http://boards.lineage-us.com/cgi-bin/showthreaded.pl?Cat=&Board=Discussions&Number=241225