The next Q&A has started! This is your chance to ask questions of a specific NCsoft-Austin Lineage team member. This session’s subject is the US Live Team Support Manager, Rock, a.k.a. John Erskine. John is the Manager of Customer Service for NCinteractive, and his team is in charge of all aspects of Lineage Customer Support.

The guidelines to remember before starting:

1. Post only two questions. There are bound to be repeats, and we are only taking about a dozen or so.
2. The questions need to be directed toward the subject person and their duties. This isn’t the same as the Veteran Questions, since it is not to answer specific gameplay questions. It is a chance for you to interact with this particular person and ask them something about their duties / position / department.

The question thread will be closed on 4/18/2003 and is located here.